Privacy Policy

📋Introduction

Welcome to 999de. We are committed to protecting the privacy and personal information of every user who accesses our online casino and sportsbook platform. This Privacy Policy explains what data we collect, how we use it, who we may share it with, and what rights you hold as a valued member of our community.

By registering an account, making a deposit, or otherwise using 999de's services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform. We encourage you to review this document periodically, as we may update it from time to time to reflect changes in our practices or applicable regulations.

999de operates as an offshore-licensed online gaming platform serving players primarily in Bangladesh. Our platform supports local payment methods including bKash, Nagad, and Rocket, and we are fully aware of our responsibilities when handling financial and identity data for our Bangladeshi members. All data processing activities described in this policy are carried out in accordance with applicable international data protection standards.

📂Information We Collect

To provide a secure, compliant, and enjoyable gaming experience, 999de collects the following categories of personal and technical data when you register or interact with our services:

• Identity data: full name, date of birth, nationality, and a government-issued identification document for KYC verification purposes.
• Contact data: email address, mobile phone number (used for bKash/Nagad/Rocket transactions and account notifications), and city of residence (e.g., Dhaka, Chittagong, Sylhet).
• Financial data: deposit and withdrawal history, transaction amounts in BDT (Bangladeshi Taka), payment method identifiers (e.g., bKash wallet number), and bonus activity records.
• Gaming data: bet history, game preferences, session duration, win/loss records, and responsible gaming tool activity such as deposit limits or self-exclusion periods.
• Technical data: IP address, device type, operating system, browser version, cookie identifiers, and general geographic region (Bangladesh).
• Communication data: support tickets, chat records, feedback forms, and any correspondence you initiate with our customer service team.

We collect this data directly from you at registration, automatically through your device when you use the platform, and occasionally from third-party verification providers for KYC and fraud prevention purposes.

⚙️How We Use Your Information

999de uses your personal data strictly for legitimate operational, legal, and customer-service purposes. We do not sell your data to third parties for marketing purposes. The specific ways we use your information are as follows:

• Account management: creating and maintaining your 999de member account, verifying your identity during registration and KYC review, and processing your deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods.
• Service delivery: enabling you to access casino games, sports betting markets (including BPL cricket and T20 tournaments), crash games, and live dealer tables.
• Security and fraud prevention: monitoring transactions and account activity for signs of fraudulent behaviour, money laundering, or unauthorized access in order to protect both the platform and our members.
• Responsible gaming compliance: tracking gaming patterns to identify signs of problem gambling and, where appropriate, contacting members to offer responsible gaming tools such as deposit limits, cooling-off periods, or self-exclusion.
• Customer support: responding to your queries, resolving disputes, processing complaints, and communicating important account or policy updates.
• Analytics and improvement: understanding how players use the 999de platform so we can improve game selection, performance, and the overall user experience for our Bangladesh-based members.

🤝Sharing Your Information

999de does not sell or rent your personal data. We may share your information only in the specific, limited circumstances described below:

• Payment processors: we share transaction data with trusted payment gateway providers (including bKash, Nagad, and Rocket operators) strictly to process deposits and withdrawals on your behalf.
• Identity verification providers: we work with KYC and anti-money-laundering (AML) service providers who assist in verifying your identity documents. These providers are bound by strict confidentiality obligations.
• Regulatory and legal compliance: if required by law, court order, or a competent regulatory authority, we may disclose personal data to the relevant bodies. We will only do so to the extent legally required.
• Business transfers: in the event of a merger, acquisition, or sale of company assets, your data may be transferred to the acquiring entity. We will notify you of any such change and ensure your data remains protected under equivalent terms.

In all cases of data sharing, 999de requires that third parties maintain appropriate security standards and use your data only for the specific purpose for which it was shared. We do not authorise third parties to use your data for their own independent marketing or commercial purposes.

💳Payment Data & Security

Financial transactions at 999de are conducted through encrypted channels. When you make a deposit or request a withdrawal via bKash, Nagad, or Rocket, your wallet credentials are processed directly by the relevant payment provider and are not stored on 999de's servers in raw form. We retain transaction reference numbers, amounts, timestamps, and status codes for audit and dispute resolution purposes only.

We strongly encourage all 999de members to use strong, unique passwords for their accounts, enable two-factor authentication where available, and to never share account credentials with anyone. If you suspect unauthorised access to your account, please contact our support team immediately at [email protected].

🍪Cookies and Tracking

999de uses cookies and similar tracking technologies to enhance the functionality of our platform, remember your preferences, and analyse traffic patterns. A cookie is a small data file placed on your device when you visit our website. We do not use cookies to collect sensitive financial or identity information.

The types of cookies we use include:

• Essential cookies: required for the platform to function correctly, including maintaining your login session, remembering your language preference, and processing game activity.
• Analytical cookies: help us understand how members interact with 999de, which pages are most visited, and how we can improve the overall experience.
• Functional cookies: remember your settings and preferences (such as preferred language or display settings) to provide a more personalised experience on return visits.

You can control and disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of certain platform features, including your ability to log in or access games.

🗄️Data Retention

999de retains your personal data only for as long as it is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable laws and regulations. Specifically, account data and transaction records are retained for a minimum of five years following the closure of your account, in compliance with anti-money-laundering (AML) and financial reporting obligations.

When your data is no longer required, we will securely delete or anonymise it in accordance with our internal data management procedures. You may request early deletion of specific data categories that are not subject to mandatory retention requirements by contacting our support team.

⚖️Your Rights

As a 999de member, you hold the following rights with respect to your personal data. You may exercise any of these rights by submitting a written request to our support team at [email protected]. We will respond to all verified requests within a reasonable timeframe:

• Right of access: you may request a copy of all personal data we hold about you, including your account history, transaction records, and communication logs.
• Right to rectification: if any of your personal data is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right to erasure: also known as the 'right to be forgotten', this allows you to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to mandatory retention obligations.
• Right to data portability: you may request your personal data in a structured, commonly used, machine-readable format for transfer to another service provider where technically feasible.
• Right to restrict processing: in certain circumstances, you may request that we limit how we process your data — for example, while a dispute regarding data accuracy is being investigated.

To submit a data rights request, please email [email protected] with the subject line 'Data Rights Request' and include your registered account email address and a description of the action you are requesting. We take all data rights requests seriously and will handle them with full confidentiality.

🔞Minors and Age Restriction

999de strictly prohibits access to its platform by any person under the age of 21. Our services are intended exclusively for adults aged 21 and above. We do not knowingly collect personal data from individuals under 21 years of age. If you believe that a minor has registered or accessed a 999de account, please notify us immediately at [email protected] so we can take appropriate action, including closure of the account and deletion of associated data.

As part of our Know Your Customer (KYC) process, all new members are required to submit proof of age and identity before their accounts are fully activated. This ensures that 999de remains a responsible gaming platform that upholds its commitment to player welfare across Bangladesh.

📝Changes to This Privacy Policy

999de reserves the right to update or revise this Privacy Policy at any time. Changes may be made to reflect updates to our services, new legal or regulatory requirements, or improvements to our data handling practices. When material changes are made, we will update the 'Last Updated' date at the top of this page and, where reasonably practicable, notify registered members by email or via a prominent notice on the platform.

Your continued use of the999de platform after any changes to this Privacy Policy constitutes your acceptance of those changes. If you do not agree with the revised policy, you should discontinue use of the platform and contact us to request account closure.

📬Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 999de handles your personal data, please do not hesitate to get in touch with our dedicated support team. We aim to respond to all privacy-related enquiries promptly and professionally.

Our support team is available around the clock to assist members across Bangladesh with any privacy-related concerns. Response times are typically within 24 hours during Bangladesh Standard Time (BST, UTC+6) business hours.